Refund policy
Return & Refund Policy
At Mint Naturals, customer satisfaction is important to us. Please review our return and refund policy below.
Returns
Due to the nature of our products, we do not accept returns on opened or used items.
Unopened and unused items may be returned within 14 days of delivery for a refund, subject to approval. Items must be returned in their original packaging and condition.
To request a return, please contact us at:
support@mintnaturals.com
Include your order number and reason for the request.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
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Refunds will be issued to the original payment method
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Processing time: 5–10 business days
Shipping costs are non-refundable unless the return is due to our error.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery with:
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Your order number
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Clear photos of the product and packaging
We will offer a replacement or refund at no additional cost.
Non-Returnable Items
The following items are non-returnable:
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Opened or used products
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Clearance or final sale items
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Gift cards
Exchanges
We do not offer direct exchanges. If eligible, please return the item and place a new order.
Contact Information
For all return and refund inquiries, contact:
📧 support@mintnaturals.com
